Privacy Policy
Effective Date: September 18, 2026
NovaAid Systems (“NovaAid,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide through our website, forms, communications, and services.
Information We Collect
We may collect information you voluntarily provide to us, including your name, email address, phone number, company name, appointment details, service inquiries, and other information you submit through our website, forms, chat tools, phone calls, or text messages.
We may also collect limited technical information when you visit our website, such as browser type, device information, IP address, pages visited, and general website usage information.
How We Use Your Information
We may use your information to:
Respond to inquiries and customer-support requests
Schedule and manage appointments
Send appointment confirmations, reminders, and service updates
Provide information about our services
Operate and improve our website and services
Maintain records of customer communications
Prevent fraud, abuse, or security issues
Comply with legal and regulatory requirements
SMS and Text Messaging
If you provide your mobile phone number and consent to receive text messages, NovaAid Systems may send you transactional or service-related messages, including appointment confirmations, reminders, inquiry responses, and customer-support communications.
Message frequency may vary. Message and data rates may apply.
You may opt out at any time by replying STOP. You may reply HELP for assistance.
Consent to receive text messages is not a condition of purchase.
Mobile Information
We do not sell or rent your mobile phone number or SMS consent information to third parties for their own marketing purposes.
Mobile opt-in information and consent will not be shared with third parties for marketing or promotional purposes.
We may share information with service providers that help us deliver communications or operate our services when necessary to provide those services.
Service Providers
We may use third-party service providers to operate portions of our business, including website hosting, customer relationship management systems, telecommunications providers, appointment scheduling tools, artificial intelligence systems, analytics providers, and payment processors.
These providers may process information only as necessary to perform services on our behalf and subject to their applicable privacy and security obligations.
Cookies and Analytics
Our website may use cookies and similar technologies to understand website usage, improve performance, and enhance the user experience.
You may be able to control cookies through your browser settings.
Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.
However, no internet-based system or method of electronic storage can be guaranteed to be completely secure.
Data Retention
We retain personal information for as long as reasonably necessary to provide our services, maintain business records, comply with legal obligations, resolve disputes, and enforce agreements.
Your Choices
You may contact us to request access to, correction of, or deletion of certain personal information, subject to applicable law and legitimate business-record requirements.
You may unsubscribe from text communications by replying STOP and may unsubscribe from marketing emails using the unsubscribe link provided in those messages.
Children’s Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact:
NovaAid Systems
Website: https://novaaidsystems.com